Terms and Conditions of Use and Sale
1. Legal Information
The website Lumeba.com is published by:
- Company name: Lumeba E.I.
Hosting:
The website is hosted by OVH SAS, 2 rue Kellermann – BP 80157 – 59053 Roubaix Cedex 1, France.
OVH contact: 1007 (phone or email).
2. Purpose
These Terms and Conditions of Use and Sale (hereinafter “Terms”) define the rights and obligations between Lumeba.com (the “Publisher”) and any person browsing the site or making a purchase (the “Customer”).
By accessing or ordering through the website, the Customer accepts these Terms in full.
3. Access to the Website
- The website is accessible 24/7, except during maintenance or cases of force majeure.
- The Customer is responsible for their own equipment, internet connection, and the accuracy of the information they provide.
- Any fraudulent or abusive use of the site may result in suspension or termination of the user’s account.
4. Products and Services
- The products available for sale are those displayed on the website at the time of order.
- Each product is accompanied by a detailed description. Images are provided for illustrative purposes only.
- Product offers are valid while stocks last.
5. Prices
- Prices are shown in euros, inclusive of all taxes (VAT included), excluding delivery charges.
- The Publisher reserves the right to change prices at any time, but the applicable price is the one in effect at the time of order confirmation.
- Delivery fees are indicated during the ordering process.
6. Orders
- Placing an order constitutes acceptance of the prices and product descriptions.
- The Customer receives an email confirmation summarizing their order.
- The Publisher reserves the right to refuse any order in the event of prior disputes or non-payment.
7. Payment
- Payment is made online via the payment methods offered (credit card, PayPal, Stripe, etc.).
- Transactions are secured through SSL encryption and, where applicable, 3D Secure authentication.
- In case of non-payment or bank rejection, the order will be automatically cancelled.
8. Delivery
- Products are shipped to the address provided by the Customer during checkout.
- Delivery times are indicative only.
- Risk of loss or damage passes to the Customer upon receipt of the package.
9. Right of Withdrawal
In accordance with consumer protection laws, the Customer has 14 days from receipt of their order to exercise the right of withdrawal without penalty or justification.
Exceptions apply for personalized products, perishable goods, or sealed items opened for hygiene reasons.
Refunds will be processed within 14 days of receipt of the returned product(s).
10. Legal Warranties
The Customer benefits from:
- The legal warranty of conformity (French Consumer Code, Articles L217-4 and following).
- The warranty against hidden defects (French Civil Code, Articles 1641 and following).
If a product is non-compliant or defective, the Customer may request repair, replacement, or refund.
11. Liability
The Publisher shall not be held liable for direct or indirect damages resulting from the use of the site or the products sold, except in cases of gross negligence or intent.
The Publisher does not guarantee that the site will be error-free or continuously available.
12. Intellectual Property
All content on the website (texts, images, graphics, logos, trademarks, etc.) is protected by intellectual property laws and remains the exclusive property of the Publisher.
Any reproduction, distribution, or exploitation without prior written authorization is prohibited.
13. Personal Data & Cookies
- The website collects personal data necessary for order processing and customer relations.
- Data processing complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
- Customers have the right to access, rectify, oppose, delete, and transfer their data.
- The site uses cookies to enhance user experience. Customers may adjust their preferences via their browser.
14. Governing Law and Disputes
- These Terms are governed by French law.
- In case of dispute, the Customer is encouraged to contact customer service to seek an amicable solution.
- Under Article L612-1 of the French Consumer Code, Customers may use a consumer mediation service free of charge.
- Failing an amicable settlement, French courts shall have exclusive jurisdiction.
15. Amendments to the Terms
The Publisher reserves the right to modify these Terms at any time.
The updated Terms shall apply immediately upon publication on the website.